Editorial: Standard Operating Procedures, Part 2
Quality commitment starts at the top and involves all individuals in the organization. The intent of a quality system in a pharmacy is to insure adequate controls throughout the compounding and dispensing process. The heart of any quality system is the written and approved documentation that is followed in the day-to-day operation of the pharmacy by the personnel involved.
Failure/error often occurs when individuals: (1) do not know their responsibilities, (2) have not been provided the training needed, (3) have not been provided the resources needed, (4) do not take their responsibilities seriously.
A good document system does not always guarantee a good quality system, but it can help in minimizing errors and failures.
Documents are written to link people with operational responsibilities. Standard Operating Procedures (SOPs) are documents that describe how to perform routine tasks in the environment of formulation development, purchasing, compounding, testing, maintenance, materials handling, quality assurance, and dispensing. They contain step-by-step instructions to perform tasks reliably and consistently.
Written procedures should exist for all compounding, quality control, packaging, and labeling processes. Master Formula Records should be written to provide adequate instruction and documentation of the compounding operation. Documentation should provide for safety, cleaning, maintenance, and care of the facility and all equipment. All SOPs shall be approved by qualified individuals and should be kept current and updated.
Data collection forms are documents that should be completed while performing the routine tasks directed by the SOPs. They may include "fill-in-the-blank" spaces for the collection of data and may also include logbook entries, data printouts, and reports.
The purpose of SOPs is to answer the questions: (1) How is the task to be performed? (2) Who will do the task? (3) Why it will be performed? and (4) Are their any limitations?
SOPs may be written by the pharmacists and technicians responsible for performing the procedure. SOPs often contain the following components:
- Title/Number
- Purpose/Scope
- Responsibility
- Equipment/Supplies Required
- Process/Procedures
- Company Information
- Signatures/Authors/Responsible Persons
When writing SOPs, they should be reviewed and revised until they correctly reflect what actually needs to be done.
Usually, SOPs are categorized so they can be easy to find and use. Although there is no set categorization of SOPs, some categories may include the following:
- Administration
- Personnel
- Training
- Safety
- Facility-Environmental and Maintenance
- Facility-Cleaning
- Equipment
- Compounding Procedures
- Quality Assurance
- Inventory Control
- Reference Documents
- Veterinary Compounding
Loyd V. Allen, Jr., Ph.D., R.Ph
Editor-in-Chief
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