Book Review

When Change is Your Company's Middle Name: The Professional's Guide to Understanding the Human Side of Business Transformation

Carolyn Masters, MS, EdSp
Master's Resource Group

This is a short, quick- and easy-to-read handbook for professionals facing major changes.

Is your business experiencing a change? Many pharmacies go through a move, remodel, or change of ownership, or get rid of third parties. This book addresses the human side of change and how it may affect you and your employees. In the book, the author defines change as “an external event that you may or may not initiate” and a transition as “a personal journey of adjustment. Your transition includes what you think and how you feel about the change.” She discusses why many typical action plans for change fall short of expectations and how to remedy this. Also included in the book is a 30-question “Connecting with Your Change” assessment, which shows you exactly how to discover the keys to unlock the mysteries of company change. This is a helpful and interesting book for any business owner.


Reviewed By:  Dana Reed-Kane, PharmD, FIACP, FACA, FCP, NFPPhC
In:  May/Jun 2005